Mueller Graphic Design Business Policies

We encourage our clients, and potential clients to please review and understand all of our business policies regarding billable hours and billing methods.

Web Design Commitment Terms & Conditions

Web design policy varies on a "per job evaluation" basis.

Some web concepts require a longer period of time to complete than others. For example, a three to five page "brochure" style website can be accomplished in as little as 16 hours. Other sites, that implement databases, Flash movies, slide shows, large photo galleries, feedback forms, downloadable PDF files, music, narration, etc... can take as long as a month.

During project agreement, time and money restraints will be discussed, and your projects final price will reflect these restraints that have been taken into consideration.

In order for Mueller Graphic Design to begin your web project:

1.	Payment Proceedure Web projects and "hard-good" print projects do not start until a down payment of 50% of the quoted estimate is received via credit card, check, or cash payment.
2.	Client must sign a written agreement between parties in agreeance about the final project expected, and payment.
3.	All web updates and "re-designs" are $50.00 per hour, or a $30.00 minimum. PHP programming and database construction is $60.00 per hour. Graphic Design hourly rates are $60.00 per hour. No exceptions.
4.	Websites are not posted until the remaining balance is paid in full. Hard goods are not released/delivered until payment has been received in full.
5.	Rush charges Rush charges are applied to "overnight" projects, or deadline-oriented material that must be moved to a "priority status," henceforth moving other projects from other clients back in the chain of work flow. Weekend Fees are applied to rush projects that arrive on a Friday, and must be done on Monday or Tuesday of the following week. Weekend rates are $85.00 per hour for Graphic Design. $100 per hour for PHP and back-end programming.
6.	Kill Fees Completed work with no response from customers and clients within a one week time frame will result in an additional $25.00 Kill Fee. Uncompleted projects are still charged accordingly, and all clients will be responsible for open comunication between parties about the importance and priority of their projects. Projects that are cancelled, or are requested to be removed from scheduling result in your project being moved to the bottom of the list.
7.	Content Charges Content is the responsibility of the client, not Mueller Graphic Design. If a project requires RESEARCH, PHOTOGRAPHY, COPYRIGHT, or any type of additional creative contribution towards the completion a project, an hourly charge will be applied. Photography projects are $100.00 per hour. Research, and Copyright are $60 per hour.
8.	Outstanding Invoices (NEW POLICY EFFECTIVE JANUARY 1, 2010) There is a 20% Late fee Added to all outstanding invoices every 20 days. Every 20 days an invoice goes unpaid, late fees will be compounded. After 80 days, if there is no attempt or contact between parties, Mueller Graphic Design will consider your actions to be a breach of contract, and will pursue the avenue of settling any unpaid debt through the City of Scottsdale's Small Claims Court System.
9.	Proofing All proofing is done via the interent (unless otherwise requested) and is sent to you as a low-resolution JPG or PDF file. These files are not intended to be final, printable files, so we are not responsible for the premature useage of non-print ready files. Receival of a proofing file is your acknowledgement that your project has started, and will be billed for hours that have accumulated during the course of time to create the proof, first draft, rough-draft, or any creative hours dedicated to your project.
10.	Please remember: All "requests" and "submissions" are treated as individual projects, and will be billed as individual projects.

Apparel
Apparel projects require a 50% down payment. Full payment of apparel is due upon pickup or delivery.

Print Projects
Print projects require a written agreement (via email, or in person). All proofing is done via the internet. Jobs do not go to press until a final approval is received from the client. Emails are saved and printed as proof of the project agreement, and will be used as a contractual obligation. Payment is due upon delivery or pickup of printed materials.

Misc. Terms and Conditions
Answers to frequently asked questions:

Question:	Can I set up my own hosting and domain, and then use Mueller Graphic to modify my existing website, or add to my website?
Answer:	Absolutely. We can modify any website that is currently active. You will need to provide us with access to all account settings, and FTP information to your currently active website.

Question:	Is my artwork mine to keep and take elsewhere?
Answer:	Absolutely. CD-ROMS are $5.00.

Question:	I got a quote from your competitor. Can you match or beat the price?
Answer:	We are certain that we can. If we foresee the project as being a little more complex than your intial quote, we will be more than happy to explain any reasons for a price fluxuation. Just remember that you get what you pay for when you are trying to work a deal with a stranger on Craigslist.

Question:	I want to sell online. What's the easaiest way to do so?
Answer:	There are several options for speed and convenience. There are also several options for longevity, and expansion. Call us and we can tell you more.

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